Returns that reconcile themselves, including the scheme benefit
Primary and secondary returns with evidence, proportional promotion and tax reversal, and free-goods recovery.
What it does
- Primary returns (commercial, damage or expiry, short-shipment) with photo evidence and a 90-day default window
- Secondary returns with or without invoice (30-day default) and condition tags
- Proportional promotion and tax reversal with free-goods recovery
- Verification with condition override
- Credit note with next-invoice, cash or ledger options
- Per-reason inventory target buckets; near-expiry auto-routes to claims
How it works
- 1Request
- 2Verify
- 3Approve
- 4Credit note
- 5Stock bucket
KPIs you will track
- Return %
- Credit-note cycle time
- Free goods recovered
Who it is for
- Distributors
- Finance
- Head office
A closer look
Primary and secondary, always with evidence
Primary returns cover commercial, damage or expiry and short-shipment cases inside a 90-day default window, with photo evidence attached. Secondary returns work with or without the original invoice on a 30-day default and carry condition tags, so the reason and the state of the goods travel with the request.
The scheme benefit reverses too
A return reverses the promotion and the tax in proportion and recovers any free goods that were given, which is the part manual processes usually miss. Verification allows a condition override where the received goods differ from what was claimed.
Credit the retailer, route the stock
The credit note can be applied to the next invoice, paid in cash or posted to the ledger. Returned stock lands in the right per-reason bucket, and near-expiry goods route straight into claims so nothing sits in limbo.
Frequently asked questions
Does a return reverse the scheme benefit?
Yes. Returns apply proportional promotion and tax reversal and recover free goods.
Can retailers return without an invoice?
Secondary returns are supported with or without an invoice (30-day default), with condition tags.
What are the return windows?
Primary returns have a 90-day default window and secondary returns a 30-day default. Both are configurable.
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